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User Guide

Learn how to efficiently manage your executive transportation with M1 Limousine's streamlined booking platform.

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Getting Started Booking a Ride Managing Bookings Platform Features

Getting Started

1

Create Your Account

Sign up with your business email and contact information. The registration process is quick and straightforward—simply provide your name, email, phone, and create a secure password.

2

Set Up Your Profile

Complete your profile with notification preferences. Control whether you receive booking confirmations, status updates, and pickup reminders via email.

3

Start Booking

Access your dashboard to create reservations, view trip history, and manage frequent passengers for faster future reservations.

Business Accounts: If you need corporate billing or multiple user access, contact us at mo@m1limo.com for enterprise solutions.

Booking a Ride

Trip Types

Point-to-Point

Single destination trips with optional intermediate stops.

Round Trip

Outbound and return legs scheduled together with linked management.

Hourly Service

Reserve a vehicle for a specified duration for multiple destinations.

Booking Process

  1. Select Trip Details: Choose trip type, pickup/drop-off locations, date, and time. For airport transfers, include flight numbers for real-time tracking.
  2. Choose Vehicle: Select from Sedans (2 passengers), SUVs (6 passengers), or Sprinter Vans (12 passengers) based on your party size.
  3. Passenger Information: Provide passenger name and contact details. You can select from saved frequent passengers or enter new information.
  4. Special Requests: Add any specific requirements, accessibility needs, or notes for the chauffeur.
  5. Review & Submit: Confirm details and submit your reservation for confirmation.
Pro Tip:

Save frequent passengers in your profile for one-click selection on future reservations. Perfect for recurring trips or team travel.

Reservation Confirmation

Once submitted, you'll receive an email confirmation with your reservation reference number. Most reservations are confirmed within minutes during business hours.

Status Types: Pending (awaiting confirmation) → Confirmed (approved and scheduled) → Trip Completed (service rendered)

Managing Your Reservations

Dashboard Overview

Your dashboard displays all reservations with filtering options by status, date, and search criteria. View upcoming trips, track past services, and access reservation details instantly.

Editing Reservations

Confirmed reservations can be edited up to 2 hours before pickup. This allows you to adjust:

  • Pickup or drop-off addresses
  • Passenger name and contact information
  • Number of passengers
  • Special requests or notes

Important: Vehicle type and trip dates cannot be changed once confirmed. For major modifications, cancel and create a new reservation.

Cancellation Policy

Reservations can be cancelled with the following terms:

  • Pending Bookings: Free cancellation if more than 4 hours before pickup; full charges if within 4 hours
  • Confirmed Bookings: Free cancellation if more than 2 hours before pickup; full charges if within 2 hours
Best Practice:

Cancel as early as possible if your plans change to avoid charges and help us reallocate resources efficiently.

Round Trip Management

Round trips consist of linked outbound and return legs. You can:

  • Edit each leg independently (up to 2 hours before respective pickup)
  • Cancel both trips together or just one leg
  • View combined trip details in your dashboard

Platform Features

Notification Preferences

Control your email notifications in Profile Settings:

Booking Confirmations

Receive emails when bookings are created and confirmed.

Status Updates

Get notified when booking status changes or gets cancelled.

Pickup Reminders

Automatic reminder 2 hours before scheduled pickup time.

Frequent Passengers

Save passenger profiles for quick selection:

  • Store name, phone, email, and default pickup address
  • Add custom notes (e.g., accessibility requirements)
  • Select saved passengers during reservation for instant form fill

Reservation History

Access your complete trip history from the dashboard. View all past and upcoming reservations with details including dates, locations, status, and reservation reference numbers.

Need Help? Contact us at our contact page or email mo@m1limo.com.

Support & Contact

Need assistance? Our team is here to help:

Quick Tip:

Include your reservation reference number when contacting support about specific trips for faster assistance.