Privacy Policy

Information Collection

When you use our reservation platform, we collect:

• Name, email, and phone number for account creation and communication
• Pickup and drop-off locations, dates, and times for service delivery
• Passenger information (if different from account holder)
• Special requests or accessibility requirements

User Responsibility: You provide this information voluntarily and at your own responsibility. We collect only what is necessary to facilitate your reservation.

How We Use Your Information

Information is used exclusively for:

• Processing and confirming your transportation reservations
• Communicating reservation details, updates, and reminders
• Handling operational requirements related to service delivery

We do not use your information for marketing, analytics, or any purpose unrelated to your reservation.

Information Sharing

We share information only when necessary to provide service:

• Chauffeurs: Receive trip details necessary to complete your booking
• Legal Requirements: We may disclose information if required by law or legal process

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Data Security

We implement industry-standard security measures to protect your information, including encrypted connections (SSL/TLS) and secure password storage. However, no internet transmission is completely secure, and you are responsible for maintaining the confidentiality of your account credentials.

Your Rights

You have the right to:

• Access and update your account information through your profile
• Request deletion of your account and associated data
• Opt out of email notifications in your profile settings

To exercise these rights, contact us at mo@m1limo.com.

Data Retention

We retain your information only as long as necessary to provide services and maintain your booking history. Upon account deletion, personal data is removed within 90 days, except where retention is required by law.

Cookies

We use only essential cookies required for platform functionality (login sessions and security). We do not use tracking, analytics, or advertising cookies. See our Cookie Policy for details.

Compliance

M1 Limousine operates in compliance with applicable laws and regulations of the United States and the State of Illinois. We are committed to data minimization and responsible information handling.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated via email or prominent notice on our platform.